Conflict ResolutionSenior#28 of 60
Pushing Back on Unreasonable Requests
The Question
“Describe a time when you pushed back on an unreasonable request from a manager or stakeholder.”
STAR Answer Builder
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Context
Sometimes requests are unreasonable and need to be challenged. This question assesses your judgment and assertiveness.
Why Interviewers Ask This
Yes-people create problems. Interviewers want to see you can respectfully push back when needed.
Common Mistakes to Avoid
- Always saying yes to avoid conflict
- Pushing back without offering alternatives
- Being confrontational or disrespectful
- Not picking your battles wisely
Answer Framework (STAR)
Describe the unreasonable request, why it was problematic, how you pushed back constructively, and the outcome.
Sample Answer
Answer hidden. Try responding in the STAR builder first, then reveal to compare.
Key Points
- Understand the underlying pressure or need
- Explain the 'why' behind your pushback
- Offer alternative solutions
- Be respectful but firm on important issues
- Know which battles are worth fighting
Follow-up Questions
- What if they insisted despite your pushback?
- How do you decide when to push back?
- Have you ever been wrong in pushing back?
How well did you remember this?